Expense and Invoice Image Issues

Problem: 404 error comes up when you click the receipt image URL 

Solution: Check all API levels besides Attendees on the image mapping

 

Problem: 'Critical error while processing request' comes up

Solution: Usually a Concur API error. Wait until fixed and try again

 

Problem: 'Image cannot be generated'

Solution: possible typo within the URL in the image mapping, check all cases and spaces within URL, check that the Company ID matches exactly. 

*Note: If Company ID has spaces in it, this often causes errors. Replace the spaces with %20

 

Problem: Request ID shows up in the wrong format

Solution: Verify that the Concur Extract has the correct field mapped for Payment Request Number

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